Frequently Asked Questions
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Typically, our technicians repair your instruments within 1-2 business days after receiving approval. For complex cases or rare spare parts, the duration may be longer.
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The exact costs depend on the device type and defect. You will receive the exact costs with our free quote. However, to give you an idea of pricing, we have compiled a directory of the most common defects.
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We always offer our customers free shipping both ways as well as a free quote. This way you can decide for yourself whether the repair is worthwhile for you. Even if you don't want to have the instrument repaired, you can simply have it returned without having incurred any costs.
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We can assess most problems over the phone, even though the exact error identification can only be done after creating a quote. So please feel free to call us to get an accurate assessment.
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Yes, we offer volume discounts and framework agreements for large customers such as practice groups. Please feel free to contact us.
Office
Ölbergstraße 5
53721 Siegburg
Workshop
Am Sonnenhang 36
53721 Siegburg
